Contact
How to reach TeraDownload
Choose the address that matches your request and include enough detail for us to understand the issue. Never email account passwords, payment details, or private files.
Email addresses
Product support
support@teradownload.co
For recognised-link errors, missing file details, unavailable actions, playback trouble, and accessibility feedback.
Privacy
privacy@teradownload.co
For questions about personal data or requests to access, correct, delete, restrict, or object to relevant processing.
Copyright, abuse, and legal
legal@teradownload.co
For copyright notices, unlawful-content reports, abuse concerns, security disclosures, and formal legal enquiries.
What to include
- the exact public share URL or page involved;
- the date, approximate time, and error message you saw;
- your browser and device type for a technical problem; and
- the notice elements listed in our copyright and takedown policy for a rights-holder report.
We review legitimate messages, but response time depends on the request's complexity and urgency. Duplicate messages can delay review.